Customer Service Tips
Q: When will I receive my bed?
A: Orders usually ship in 3-4 business days from when it was placed (if placed on a weekend or holiday it will start with the first business day after). Once it ships you should receive 2 sets of tracking numbers from Fed Ex with delivery information.
Q: How do I assemble the bed?
A: View our instructional video of assembling our bed, foundation and frame.
Q: My remote will not stay exactly on my setting.
A: This is normal within 5-10 digits. Make sure you are setting and checking the remote in the bed. You will have a different reading if you set it out of the bed and check it in the bed.
Q: My air chamber seems to be losing air.
A: A chamber losing air is rare, but if you would like to do this test for us, it will help to determine if it is the air chamber. First, redo all the connections to make sure it is connected properly. Then, if that has not solved the problem fill the air chamber in question up and then disconnect the hose from the pump overnight. The next day or so check to see if the air chamber has stayed firm or is softer. Let us know the results.
Q: My pump stopped working.
A: First we ask that you check your outlet and try plugging it in a different outlet. If that does not solve the problem we then suggest that you disconnect the air chamber hoses from the pump to see if it is blowing air. If the pump blows out air then that usually means there is a bend or kink in the hose where the chamber goes through the rails and the mattress. If the pump does not blow air please contact customer service during business hours and we can help you.
A: We are here to help you. If you have any comfort questions please feel free to call us during our business hours or email us at customersupport@dreamnumberbeds.com